FAQs
Our products originate mainly from China.
We can offer products from German production, provided that the product does not already have exclusive distribution agreements in the destination country, and the originating factory in the destination country does not have its own distribution companies. Additionally, the destination country must not be one affected by sanctions from the country of origin for the production countries or regions or by companies or individuals.
We can currently provide certificates of origin for Germany and China.
We are happy to provide samples for business customers interested in collaboration. Due to shipping conditions, samples are standardly not allowed to weigh more than a thousand grams. We can send samples to interested customers via express delivery to their door. However, to ensure the proper, legal, and safe use of the samples, we only accept requests from business customers and not individuals. This is because we cannot guarantee the legality of the use of samples by individuals, especially for hazardous goods.
Samples themselves are free, but due to the high shipping costs for international express delivery, the customer needs to bear the shipping costs for the samples. We guarantee that the samples match the technical reports for our described products. If a sample does not conform to the technical specifications provided by us, and sufficient evidence is provided, we offer a refund service for the shipping costs.
Our products meet the national or local industry standards of the manufacturing country as the minimum standard for production. For specific customer requirements, this needs to be discussed separately within the annual purchase volume. With a sufficient purchase volume to cover the costs of adjusting the production line, we accept requests for custom production, taking into account the quality of raw materials, technical standards, and available capacities.
We offer factory evaluation and factory visit services, accompanied by professionals throughout the process. For patent-related confidential parts of the factory production, guided tours may be conducted depending on the situation. Additionally, we do not cover the costs of accommodation, meals, and transportation for visitors to avoid corruption and unfair competition.